Privacy Policy
At Sunderban National Park (“Kolkata City Tour,” “we,” “our,” or “us”), your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data.
This Privacy Policy explains how we handle your personal data when you visit our website https://sunderbannationalpark.com, make a booking, or engage with our services. Please read this carefully to understand our practices and your rights.
Quick Summary
- We collect data to manage bookings, provide personalized experiences, and improve our services.
- Your information is never sold — it is only shared with trusted service partners.
- You have full control over your data, including access, correction, and deletion rights.
- We employ strict security measures to safeguard your information.
- You can contact us anytime for privacy-related concerns.
Information We Collect
We may collect and process the following types of information:
1. Personal Identification Information
- Name, email address, phone number, mailing address
- Passport details (for international or special tours)
- Emergency contact information
2. Booking & Travel Information
- Tour destinations, dates, and preferences
- Booking history, itinerary details, and special requests
3. Payment Information
- Credit/debit card details, UPI, or bank information
- Billing address
Note: All payments are processed securely, following industry standards such as PCI-DSS compliance.
4. Technical & Usage Data
- IP address, browser type, device information, operating system
- Page visits, clickstream data, time spent on pages
5. Cookies & Tracking Technologies
- Data collected through cookies, pixels, and similar tools for analytics and personalization
For more details, please see our Cookie Policy.
6. Marketing Preferences
- Your choices regarding promotional emails, newsletters, or SMS notifications
How We Use Your Information
We use your data for purposes including:
- Managing and confirming your bookings
- Providing tailored travel recommendations and offers
- Communicating important tour updates or changes
- Responding to your inquiries or support requests
- Sending promotional materials (only if you opt-in)
- Improving our website, services, and user experience
- Meeting legal or regulatory obligations
How We Share Your Information
We do not sell or rent your personal data. Your information may be shared only with:
Trusted Service Providers
Partners who assist in:
- Payment processing
- Tour and booking management
- Customer support systems
- Marketing and email communications
- Analytics and performance tracking (e.g., Google Analytics)
Legal or Regulatory Authorities
If required by law, subpoena, or valid government request.
Business Transfers
In case of a merger, acquisition, or sale, your data may be transferred to the new entity, with continued protection under this Privacy Policy.
Data Security
We use administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.
Our key measures include:
- HTTPS encryption across our website
- Secure servers and firewall protection
- Restricted data access for authorized personnel only
- Confidentiality agreements with employees and partners
While we take all necessary precautions, no system is entirely immune to security risks.
Your Data Protection Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your data in specific cases.
- Restriction: Limit how your data is used.
- Portability: Receive your data in a transferable format.
- Objection: Object to certain types of processing, including marketing.
- Withdraw Consent: Revoke your consent at any time.
To exercise these rights, please contact us using the details below.
International Data Transfers
If you access our services from outside India, your data may be transferred to and processed in India or other jurisdictions. We ensure all such transfers comply with applicable data protection laws.
Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
Children’s Privacy
Our tours and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the revision date noted at the top.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: